Frequently Asked Questions
Note on shipping: We are often asked why we don't offer free shipping. "Free Shipping" is a common sales gimmick with companies that charge high prices for their product. We have chosen to price our powder fairly, so we charge shipping and handling at cost or close to it.
- 1-13 ounces: USPS First Class - $8
- 13 ounces to 2.5 kilos: USPS Priority Medium Package - $16
- 2.5kilos-5 kilos: USPS Priority Large Package - $22
- 5-10 kilos: UPS Ground - $26
- Over 10 pounds: Custom; we will provide quote
NOTE: If you need upgraded or overnight shipping, we can provide this service for a small additional charge. Please ask in the notes while placing your order.
We generally are able to process orders the same day or the next day after the order is paid. Shipping generally takes 2-3 business days on the west coast and up to 5 business days on the east coast.
NOTE: USPS Priority has extended its 2-3 day service by an extra day due to COVID-19. We apologize for any inconvenience you may experience from this policy change, and we hope they will be able to go back to 2-3 day service soon.
You may cancel your order at any time prior to shipment with no fee. Orders canceled after shipment will be required to pay shipping costs, and customer will have to return product unopened.
Click here: https://kratomdistro.com/my-account/
It only takes about two minutes.
You may return any product within 15 days of receipt. Unopened product must be returned, and you must have a valid reason for returning the product. You will be refunded the entire cost minus shipping. If we made an error with your order, you will be refunded the entire amount including shipping.
Yes, we have a 15 day return policy. We can extend this in certain circumstances.
We have a variety of options to choose from.
- Cash App, Venmo, Zelle, add us to your contacts, and pay through the app.
- Credit/debit, 3% card fee applies. Sorry! (we pay more than 3% in fees to offer this service.)
- Cashiers check or money order via COD (Only available via UPS, shipping rates and delivery times may be affected. Additionally, UPS charges a $15 fee per package for this service).
NOTE: People who request frivolous chargebacks will be banned for life and their address will be blacklisted. We strive to be honest and ethical in all our business dealings, and we ask the same courtesy from you.
Our parent company is one of the largest kratom importers in the United States. We decided to open a retail site to pass these savings on to you.
As a new retail site, we understand your concern. We can promise you that we are a legitimate business with a large supply of available kratom powder at all times.
Please call or email us any time. We will provide pictures of our products and our stock for you.